Privacy and Cookies Policy

We take customers privacy seriously and we will only collect and use your personal information as outlined below. We pledge to meet internationally-recognized standards of personal data privacy protection, in complying with the requirements of the Personal Data (Privacy) Ordinance. In doing so, we will ensure that our staff comply with the strictest standards of security and confidentiality.

Users have the right to request access to and correction of their personal information held by HKUST. If you wish to access or correct your personal data held by us, please submit your inquiry or request by e-mail to

General policy

We only use your name and other information, which relates to you in the manner set out in this Privacy & Cookies Policy. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you.

We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.

You can visit the Site and browse without having to provide personal details. During your visit to the Site, you remain anonymous and at no time can we identify you unless you have an account on the Site and log on with your user name and password.

Collection of Computer Data

When you visit HKUST Souvenir Online Shop, our company servers will automatically record information that your browser sends whenever you visit a website. This data may include:

This information is collected for analysis and evaluation in order to help us improve our online shop and the services and products we provide. This data will not be used in association with any other personal information.

Complaints about breaches of privacy

If you are not satisfied with the way in which we handle your enquiry or complaint, please don't hesitate to contact us at